Best Call Center Supervisor Resume Sample [Doc]

Call Center Supervisor Resume

The responsibilities of a call center supervisor are abundant. Supervising subordinates, managing customers, training, management reporting are a few of the roles they perform. If you are a call center supervisor planning for a job change, your resume should reveal your leadership abilities to your potential employers. Your Call Center Supervisor Resume should be featuring all your job-related skills, which the employer looks for in an employee. Here is a Call Center Supervisor Resume Sample, which is key to putting an end to your job hunting effort.

This well-written Call Center Supervisor Resume Sample will provide you with the much-needed end to your search for a job. You can just copy-paste this resume and modify it to make it your resume. You can also download Telecalling Resume

Call Center Supervisor Resume

Call Center Supervisor Resume Sample

Your Name

Mobile no:

Career Objective

To acquire a challenging position as a customer service supervisor in a reputed organization that will utilize my extensive experience, leadership, and relation skills.


  • Extensive experience of 8 years in customer service
  • Excellent analytical and problem-solving skills
  • Accustomed to delivering high-quality work in stressful situations
  • Adaptable to change and highly developed organizational skills
  • Proven track record for ensuring an increased level of customer satisfaction
  • Quick learner and contributes to improving the work environment in a positive way
  • Exceptional communication and interpersonal skills
  • Completed the transitioning of a new process

Educational Qualification:

  • Masters in Business Administration
  • Bachelors in Customer service and Hospitality

Technical Skills

  • Well versed MS Excel, MS Word, MS Access, MS PowerPoint
  • Efficient in Internet and Basic Computer Applications
  • Operating Systems: Windows 7/8/10

Work experience:

Uniqua Group, 20XX-Present
Call Center supervisor

  • Supervising operations by managing a workforce of 25 team leaders
  • Liaising between the clients, upper management, and the employees
  • Interviewing and hiring based on the need of the process
  • Motivating and training employees to meet and exceed customer expectations
  • Generating reports and submitting them to the senior management
  • Listening to direct or indirect customers and providing them with information
  • Leave management
  • Monitoring and evaluating the performance of the team
  • Identifying or forecasting problems and avoiding their occurrence
  • Strategizing plans to deliver consistently high quality of service
  • Presenting the monthly work performance in the monthly review meetings
  • Counselling employees and reducing the rate of attrition
  • Ensuring the process to well-equipped and well-settled
  • Encouraging brainstorming to come up with a solution to a problem
  • Initiating project to reduce cost and increase revenue for the company

Areas of interest::

  • Work towards delivering positive customer interactions
  • Learn new marketing techniques
  • Keep abreast of latest technological advances


Will be provided on request


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