The responsibilities of a call center supervisor are abundant. Supervising subordinates, managing customers, training, management reporting are a few of the roles they perform. If you are a call center supervisor planning for a job change, your resume should reveal your leadership abilities to your potential employers. Your Call Center Supervisor Resume should be featuring all your job-related skills, which the employer looks for in an employee. Here is a Call Center Supervisor Resume Sample, which is key to putting an end to your job hunting effort.
This well-written Call Center Supervisor Resume Sample will provide you with the much-needed end to your search for a job. You can just copy-paste this resume and modify it to make it your resume. You can also download Telecalling Resume
Call Center Supervisor Resume Sample
Your Name
Mobile no:
Email-ID
Career Objective
To acquire a challenging position as a customer service supervisor in a reputed organization that will utilize my extensive experience, leadership, and relation skills.
Summary:
- Extensive experience of 8 years in customer service
- Excellent analytical and problem-solving skills
- Accustomed to delivering high-quality work in stressful situations
- Adaptable to change and highly developed organizational skills
- Proven track record for ensuring an increased level of customer satisfaction
- Quick learner and contributes to improving the work environment in a positive way
- Exceptional communication and interpersonal skills
- Completed the transitioning of a new process
Educational Qualification:
- Masters in Business Administration
- Bachelors in Customer service and Hospitality
Technical Skills
- Well versed MS Excel, MS Word, MS Access, MS PowerPoint
- Efficient in Internet and Basic Computer Applications
- Operating Systems: Windows 7/8/10
Work experience:
Uniqua Group, 20XX-Present
Call Center supervisor
- Supervising operations by managing a workforce of 25 team leaders
- Liaising between the clients, upper management, and the employees
- Interviewing and hiring based on the need of the process
- Motivating and training employees to meet and exceed customer expectations
- Generating reports and submitting them to the senior management
- Listening to direct or indirect customers and providing them with information
- Leave management
- Monitoring and evaluating the performance of the team
- Identifying or forecasting problems and avoiding their occurrence
- Strategizing plans to deliver consistently high quality of service
- Presenting the monthly work performance in the monthly review meetings
- Counselling employees and reducing the rate of attrition
- Ensuring the process to well-equipped and well-settled
- Encouraging brainstorming to come up with a solution to a problem
- Initiating project to reduce cost and increase revenue for the company
Areas of interest::
- Work towards delivering positive customer interactions
- Learn new marketing techniques
- Keep abreast of latest technological advances
References:
Will be provided on request
Final Words
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