This sample senior customer service representative resume is a fitting tool to underline the basic talent and skills that are imperative for this particular job role.
You can use this format to clearly, jot down your experience, responsibilities, and summary of your professional skills to attract the interest of your recruiter or employer. This resume sample of a senior customer service representative is bound to make this resume a winning one.
Making a career in customer service is an excellent choice. The industry is booming, and so is the request and complaint of the customers. Nevertheless, a job role of a senior customer service representative, though challenging is a satisfying one.
The job role seems easy, but, if you happen to encounter an irate customer, your skills in influencing people, will help you come through this sticky situation. These attributes are imperative, and a sample senior customer service representative resume, which can emphasize these prerequisites, can do wonders to your chances of getting that job. Find a Insurance Customer Service Resume here for your reference.
Customer Service Representative Resume
Your Name
Phone:
E-mail address:
Career Objective
To use my talents and skills acquired through experience to enhance the quality of customer service for the benefit of the company and the customer.
Summary of Qualifications:
- Customer-centric approach towards resolving customer complaints and queries
- Professional experience of over 2 years
- Good command over verbal and written communication skills
- Competent in achieving the targets set by the company
- Team player and also efficient in working independently
- Adheres to deadlines and delivers quality work
- Hands-on experience on the systems used like Windows, Outlook, etc.
Skills:
- Strong analytical and logical reasoning
- Empathize with the customers to build a strong relationship to ensure the loyalty of the customer
- Quick learner and an active listener
- Highly efficient in multi-tasking
Education:
- Bachelor’s Degree 20XX
- High School Diploma 20XX
Experience:
MFS Global Services, 20XX- present
Senior Customer Service Representative
- Responsible for handling the high influx of calls and giving the required information to the customer
- Deliver excellent quality of service even in stressful situations
- Cross-sells on service calls and promote new products of the company
- Conducts training for junior associates on the systems used, and the process flow chart
- Keeps a track of the type of customer complaints and analyze to see the trend to minimize them
- Responsible for handling escalated supervisory calls
- Generate management reports
- Evaluate and monitor the performance of the junior associates
References:
Will be provided on request
Personal Details:
Father’s Name:
Mother’s Name:
Date of Birth:
Gender:
Marital Status:
Nationality:
Languages known:
Permanent Address:
Declaration:
I do hereby declare that the above information is true to the best of my knowledge.
(Signature)
Final Words
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