Remember that your name should always be on the top of the front page of the Customer Support Engineer Resume. Do not use stylistic font to make it more prominent. Write it simple. The position does not matter much. You can place the name at the center or at the extreme left corner of the front page. The contact details should include details such as your name, your residential address, contact number and email-id.
This Customer Support Engineer Resume guides you on how to write the best resume to get the best job in the field. This Customer Support Engineer Resume covers job description and objective tips which will guarantee you for your dream job as Fresher. This resume will help you to get your job.
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Customer Support Engineer Resume
To achieve a challenging position of a senior customer support engineer to display my professional ability and be a part of a robust team, which beliefs in gaining satisfaction by contributing to the growth of the organization.
Summary of Qualifications:
- 6 years of handling technical customer support
- Excellent customer relationship management skills
- Exceptional knowledge of Windows, IIS, MS Exchange, Active Directory, Outlook, and MS Exchange
- Good leadership, communication skills, self-starter, ambition, attention to detail, and ability to handle projects independently
- Great logical reasoning skills and excellent at troubleshooting various issues
- Possess good time management skills and the ability to organize work as per priority
- In-depth knowledge of Windows Server Operating system, MS SQL, storage hardware, and Storage Area Networks
- Flexible with work timings and comfortable to provide customer support for a 24/7 process
- Certifications Certified Network Associate (CCNA), 20XX
- Masters in Computer Science, 20XX
- Bachelors in Computer Applications, 20XX
Senior Customer Support Engineer, 20xx-present
- Troubleshoot technical problems
- Conduct training sessions on the latest products and their underlying technologies
- Coordinate with sales and product management teams to resolve certain difficult issues
- Prepare and write technical based articles for the journals
- Suggest product improvement ideas by discussing with product management and marketing departments
- Configure new servers and work towards optimization of the existing ones
- Responsible for development, designing, and implementation of technical support systems
- Prepare project plans, set guidelines, delegate work, monitor the status of the projects initiated, and track performance of each team member
Date of Birth:
I do hereby declare that the above information is true to the best of my knowledge.
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