Remember that your name should always be on the top of the front page of the Senior Customer Service Resume. Do not use stylistic font to make it more prominent. Write it simple. The position does not matter much. You can place the name at the center or at the extreme left corner of the front page. The contact details should include details such as your name, your residential address, contact number and email-id.
This Senior Customer Service Resume guides you on how to write the best resume to get the best job in the field. This Senior Customer Service Resume covers job description and objective tips which will guarantee you for your dream job as Fresher. This resume will help you to get your job.
This sample senior customer support engineer resume is designed in such a way that it will serve the purpose of its creation. Just copy-paste this sample resume and edit the contents as per your specifications. Find a Insurance Customer Service Resume here for your reference.
Senior Customer Service Resume
Your Name
Phone:
E-mail address:
Career Objective
Seeking to make a career in senior customer service by using the expertise that I have gained through 3 years of experience in customer service, to enhance the quality of service and improve my leadership skills to handle bigger responsibilities.
Summary of Qualifications:
- Expert customer service associate
- Excellent command over verbal and written communication
- Efficient in resolving customer complaints and queries by providing appropriate solutions
- Good at juggling between various tasks and display strict adherence to deadlines
- Hands-on experience with the systems involved like Outlook, Microsoft Office, Windows, Excel, etc
- Manage time effectively
- Comfortable with training huge batches of customer service agents to demonstrate telephone etiquettes, voice modulation, and effective ways to service customers
Skills:
- Team player
- Active listening ability and good grasping power
- Good at conducting events to promote customer service
- Active listener and a quick learner
- Trained in voice modulation to service the customer better
Education:
- Masters in Call Centre Etiquettes
- Bachelor’s Degree
Experience:
M P Stanley, 20XX-present
Senior Customer Service, Credit Card Services
- Manage a high level of in-bound calls to cater to the service request of customers.
- Investigate unauthorized transactions and describe the procedure to initiate the investigation of the charges
- Conducting training for new hires on systems and processes involved
- Responsible for conducting refreshers for old employees on process updates
- Mentoring, evaluating, and monitoring the performance of the new team members
- Assisting the team manager in designing a performance-based incentive structure
References:
Will be provided on request
Personal Details:
Father’s Name:
Mother’s Name:
Date of Birth:
Gender:
Marital Status:
Nationality:
Languages known:
Permanent Address:
Declaration:
I do hereby declare that the above information is true to the best of my knowledge.
(Signature)
Final Words
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