Remember that your name should always be on the top of the front page of the Customer Service Resume Sample. Do not use stylistic font to make it more prominent. Write it simple. The position does not matter much. You can place the name at the center or at the extreme left corner of the front page. The contact details should include details such as your name, your residential address, contact number and email-id.
This Customer Service Resume Sample guides you on how to write the best resume to get the best job in the field. This Customer Service Resume Sample covers job description and objective tips which will guarantee you for your dream job as Fresher or experienced. This resume will help you to get your dream job.
Customer Service Resume Sample
Your Name
Address:
Contact:
Email ID:
OBJECTIVE
To obtain a customer service position with a fast paced, growing department store, incorporating 7+ years of skills and experience to increase efficiency, customer satisfaction, and the profit margin
SKILLS SUMMARY
Stockroom
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Examined and inspected stock items for wear or defects; reported any damage to supervisors
- Received and counted stock items; recorded data manually or via computer
Customer Service
- Conferred with customers by telephone or in-person; provided information about products or services, took and entered orders, canceled accounts, and obtained details of complaints
- Checked to ensure that appropriate changes were made to resolve customers’ problems
- Kept records of customer interactions and transactions; recorded details of inquiries, complaints, and comments, as well as actions taken
- Processed customer sales transactions using credit, debit card machines, and registers
- Kept inventory and displays fully stocked
- Assured quality control of store’s sales floor, cashier areas, restrooms, and parking area
- Maintained cleanliness of store’s glass windows and doors
EMPLOYMENT HISTORY
- Grocery Stocker, Harris Teeter, Durham, NC
- Customer Service, Buy Buy Baby,Durham, NC
- Customer Service, Walgreens, Plain field, NJ
EDUCATION
- University of Phoenix, Phoenix, AZ Business Management
- Rahway High School, Rahway, NJ General Studies
Training and Certifications:
Basic Office and customer service application course, AGS Computer Training Institute
Training details:
- Complete training about using MS Office Package
- Basics of Tally
- Basics of SAP customer service module
Customer service training,
Training details:
- Telephone etiquettes training
- Handling irate customers training
- Training of transferring supervisor calls to the appropriate supervisor
- Written communication etiquettes
Computer Proficiency:
- Ms. PowerPoint
- Tally
- Ms. Word
- Ms. Excel
- SAP
- Customer Service Ticketing Tool
References:
Final Words
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