When applying for a Telecaller job, you must send a clear, precise, well-written resume. For a Telecaller service job, you need communication skills, interpersonal skills, and expertise in the domain you work in. Make sure you include all the above points when you draft your Telecaller Resume.
Telecaller jobs are available in various domains such as airlines, banks, telecom, recovery, and procurement. Customize your resume according to the domain and the job profile you are applying for. Research about the company and the job profile you are interested in before you start drafting your resume.
Formatting Tips For Telecaller Resume:
The length of the resume should be ideally one page, the maximum limit is two pages. If the details do not fit on one page, then continue them on the second page. Include the contact details on both pages. You can mention them in the header of the resume.
Use a professional font such as times new roman, Arial, Tahoma, or Calibri. Do not use cursive or other artistic fonts. Maintain the same font size throughout the resume. Font size should be 11 or 12.
To highlight important points in your resume use bold, italic, or underline. The recruitment team has few seconds to read your resume. Hence it is essential to highlight important points.
Various sections that must be included in a Telecaller Resume are as follows:
Contact details:
- Complete name
- Postal address for correspondence
- Phone number
- Email address
Job Objective:
The job objective should indicate the designation you are interested in. Avoid writing a generic customer service job objective. It must be specific to the field. Those applying for a job in the airline’s industry can write their job objective as follows: Looking for a job in the airline industry as a senior customer service executive to utilize my customer service, risk, and crisis management skills that I have gained through my work experience as customer service executive at XYZ organization.
Skills:
Mention your key skills before you mention your professional experience details. It will help you grasp the attention of the employer. List the skills using bullet points. If you are applying for a job, where you are supposed to take calls and communicate with the customer over the phone, mention your telephone etiquette. If you have attended any generalized training that is a basic requirement for the job you are applying for, then mention it in the resume.
Certain job profiles such as airline agents need candidates who are multi-linguistic and can easily communicate in various local and global languages. When you are applying for such jobs, mentioning your multi-linguistic skills would be beneficial for you. Mention the list of languages you know. Your proficiency to read, speak and write them. Some companies have different shift timing, where the agents are asked to work in rotating shifts. Mention in your resume that you are comfortable working in shifts.
Computer Proficiency:
Today, all job profiles need knowledge of computer. In the customer service job, you need knowledge of computers to keep track of customer data and generate reports. Mention the list of software, operating system, and tools that you can use. Mention your proficiency level in using them. If the job profile requires you to know any software specific to the field, then mention if you have used them in your previous job or learned them during any part-time course or are ready to learn it.
Professional experience:
Start the work experience section with the details of the work experience in the customer service field. It is important to mention these details in reverse chronological order. Provide the name of the company, your designation, tenure at the company, and list your role and responsibilities.
Education details:
List your educational details starting with the most recent one, followed by the rest
Training:
Those who have undergone specialized training can mention these details in their resume.
The Telecaller Service industry is the fastest growing industry. The professional growth of the candidates in this field is excellent. The employment rate in this industry is growing multi-folds, so are the expectations of the employers. Earlier employers were recruiting candidates with high school diplomas, but nowadays employers are looking for candidates with bachelor’s degrees or high school diploma students with some relevant work experience.
As you are facing tough competition, to stay ahead of rest, you must draft a smartly written resume, that would get noticed when the recruiter glances through it. We have provided a Telecaller sample resume that will be helpful for you when you draft your resume for Telecaller service jobs. The Customer Service Resume must highlight your communication skills, interpersonal skills, and professional experience. Make sure you go through your resume and get rid of any errors before sending it to the employer.
